TERMS AND CONDITIONS
Last updated: December 27, 2023
Please read these Terms and Conditions ("Terms", "Terms and Conditions") carefully before using the https://store.rc4wd.com website (the "Service") operated by RC4WD Inc. ("us", "we", or "our").
Your access to and use of the Service is conditioned upon your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who wish to access or use the Service.
By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you do not have permission to access the Service.
Communications
While creating an Account on our website, you may be prompted to subscribe to newsletters, marketing or promotional materials and other information we may send. However, you may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any email we send.
Purchases
If you wish to purchase any product or service made available through the Service ("Purchase"), you may be asked to supply certain information relevant to your Purchase including, without limitation, your credit card number, the expiration date of your credit card, your billing address, and your shipping information.
You represent and warrant that: (i) you have the legal right to use any credit card(s) or other payment method(s) in connection with any Purchase; and that (ii) the information you supply to us is true, correct and complete.
The service may employ the use of third party services for the purpose of facilitating payment and the completion of Purchases. By submitting your information, you grant us the right to provide the information to these third parties subject to our Privacy Policy.
We reserve the right to refuse or cancel your order at any time for reasons including but not limited to: product or service availability, errors in the description or price of the product or service, error in your order or other reasons.
We reserve the right to refuse or cancel your order if fraud or an unauthorized or illegal transaction is suspected.
Pricing
Prices and promotions are subject to change without notice. Despite our best efforts, sometimes an item in our catalog may not be available, the offer may have been misstated, or an item may be mispriced. We reserve the right to refuse or cancel an order for any reason including limitations on quantities available for purchase, inaccuracies, or errors in product or pricing information, or problems identified by our credit and fraud avoidance department.
Credit Cards
We accept the following credit cards: Visa, MasterCard, Discover, and American Express. There is no surcharge for using your credit card to make purchases. Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number your credit card bank has on file for you). Incorrect information will cause a delay in processing your order. Your credit card will be billed before shipment of your order.
Gift Certificate
Redeeming Gift Certificates:
Your Gift Certificate can be used solely to pay for items sold on www.store.rc4wd.com, including shipping fees. In order to redeem the value associated with your Gift Certificate, you will be required to provide your Gift Certificate code during the checkout process.
You cannot redeem this Gift Certificate at any other merchant or for cash.
Any unused value will remain on your Gift Certificate until spent.
If the amount of your order exceeds the value remaining on the Gift Certificate, you will be required to pay for the balance using one of the other payment options accepted.
You may not use more than one Gift Certificate at a time.
Your Gift Certificate can be used solely to pay for items sold on www.store.rc4wd.com, including shipping fees. In order to redeem the value associated with your Gift Certificate, you will be required to provide your Gift Certificate code during the checkout process.
You cannot redeem this Gift Certificate at any other merchant or for cash.
Any unused value will remain on your Gift Certificate until spent.
If the amount of your order exceeds the value remaining on the Gift Certificate, you will be required to pay for the balance using one of the other payment options accepted.
You may not use more than one Gift Certificate at a time.
Returns / Expiration of Gift Certificates / No Fees:
No fees will be charged in connection with your Gift Certificate.
Refunds are not allowed on Gift Certificates.
Expiration: Gift Certificates purchased on www.store.rc4wd.com do not expire and no fees apply, unless otherwise stated. Gift Certificates awarded to participants at RC4WD sponsored event(s), giveaway(s) and/or promotion(s) have an expiration date of 60 days. Please note this is subject to change without notice.
No fees will be charged in connection with your Gift Certificate.
Refunds are not allowed on Gift Certificates.
Expiration: Gift Certificates purchased on www.store.rc4wd.com do not expire and no fees apply, unless otherwise stated. Gift Certificates awarded to participants at RC4WD sponsored event(s), giveaway(s) and/or promotion(s) have an expiration date of 60 days. Please note this is subject to change without notice.
Money Orders, Cashier’s Checks, Company Checks & Personal Checks
We accept money orders, cashier’s checks, personal checks, and company checks in U.S. Dollars only. Orders are processed within 3-5 business days of receipt of a money order or cashier’s check. For personal and company checks, please allow up to 10-15 banking days after receipt for clearance of funds before the order is processed. We cannot guarantee the availability of a product by the time funds clear or payment is received. We will charge a $50 fee on all returned checks.
Preorders
Changes/updates can not be made on pre-orders. If you'd like, you may cancel your pre-order, however we can not guarantee that the product will still be available.
All pre-orders must be prepaid to secure your pre-order item(s).
Pre-order supplies are limited. First come, first served. No back orders or rain checks allowed on pre-order products.
Shipping on pre-orders will vary based on the shipping method selected - RC4WD will not be responsible for delays caused by the carrier.
All pre-orders will be shipped separately. Other products will not be shipped with pre-orders.
Please contact us at [email protected] with the title ‘Pre-orders’ if you have any questions or issues in connection with your pre-order(s).
Changes/updates can not be made on pre-orders. If you'd like, you may cancel your pre-order, however we can not guarantee that the product will still be available.
All pre-orders must be prepaid to secure your pre-order item(s).
Pre-order supplies are limited. First come, first served. No back orders or rain checks allowed on pre-order products.
Shipping on pre-orders will vary based on the shipping method selected - RC4WD will not be responsible for delays caused by the carrier.
All pre-orders will be shipped separately. Other products will not be shipped with pre-orders.
Please contact us at [email protected] with the title ‘Pre-orders’ if you have any questions or issues in connection with your pre-order(s).
Returns
We will gladly accept the return of products that are defective due to defects in manufacturing and/or workmanship for 30 days from the date of purchase. Fulfillment mistakes that we make resulting in the shipment of incorrect product to you will also be accepted for return 30 days from the date of purchase.
Shipping Policy
RC4WD utilizes both of their warehouses to process orders. This may cause delays in shipping due to the transfer time between the locations. Processing time for an order is 3-5 days. Most orders received before 5:00PM (Pacific Time) will ship the next business day, provided the product ordered is in stock. Orders are not processed or shipped on Saturday or Sunday or Holidays but will be processed within the next 3-5 business days. We cannot guarantee when an order will arrive. Consider any shipping or transit time offered to you by RC4WD or other parties only as an estimate. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability. We offer several shipping methods. Understand each company has their own tracking system and we are not responsible for what the tracking information says. We can not call these companies and change your shipping method once the order is shipped.
Customs, Duties and Taxes RC4WD is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.) As an international customer, please do your research to ensure there are no surprise charges when clearing your package through customs, and to have an idea of what the additional cost may be. If you are unfamiliar with customs fees and charges, please speak to your local postal or customs office for more information. It is your full responsibility to verify the customs, duties charges, and procedures in your country prior to placing your order.
Brazil
Effective Jan 1, 2020, all shipments to Brazil must include the recipient's Tax Identification (ID) number on customs declarations and shipping labels. Please make sure you enter your information on the Company field below. Learn More!
Russia and Belarus
Unfortunately, due to global situations, we are not able to process the transfer of funds for any purchases out of Russia or Belarus. RC4WD wants to make it very clear this is not something we chose. This has been the directive of our payment processing institution and not something that we, as RC4WD, have control over. It is our hope, we will be able to supply you directly in the near future. In the meantime, please feel free to fulfill your RC Hobby Needs with one of our Authorized Dealers locally or online. If you have any questions in regards to the validity of a Dealer, please feel free to contact us at [email protected]. To learn more please see our blog: Click Here
Taxes
Our Store shall automatically charge and withhold the applicable sales tax for orders to be delivered to addresses within the same state. For orders shipped to other states, you are solely responsible for all sales taxes or other taxes.
Availability, Errors and Inaccuracies
We are constantly updating product and service offerings on the Service. We may experience delays in updating information on the Service and in our advertising on other web sites. The information found on the Service may contain errors or inaccuracies and may not be complete or current. Products may be mispriced, described inaccurately, or unavailable on the Service and we cannot guarantee the accuracy or completeness of any information found on the Service.
We therefore reserve the right to change or update information and to correct errors, inaccuracies, or omissions at any time without prior notice.
Contests, Sweepstakes and Promotions
Any contests, sweepstakes or other promotions (collectively, "Promotions") made available through the Service may be governed by rules that are separate from these Terms & Conditions. If you participate in any Promotions, please review the applicable rules as well as our Privacy Policy. If the rules for a Promotion conflict with these Terms and Conditions, the Promotion rules will apply.
Content
Our Service allows you to post, link, store, share and otherwise make available certain information, text, graphics, videos, or other material ("Content"). You are responsible for the Content that you post on or through the Service, including its legality, reliability, and appropriateness.
By posting Content on or through the Service, You represent and warrant that: (i) the Content is yours (you own it) and/or you have the right to use it and the right to grant us the rights and license as provided in these Terms, and (ii) that the posting of your Content on or through the Service does not violate the privacy rights, publicity rights, copyrights, contract rights or any other rights of any person or entity. We reserve the right to terminate the account of anyone found to be infringing on a copyright.
You retain any and all of your rights to any Content you submit, post or display on or through the Service and you are responsible for protecting those rights. We take no responsibility and assume no liability for Content you or any third party posts on or through the Service. However, by posting Content using the Service you grant us the right and license to use, modify, publicly perform, publicly display, reproduce, and distribute such Content on and through the Service. You agree that this license includes the right for us to make your Content available to other users of the Service, who may also use your Content subject to these Terms.
RC4WD Inc. has the right but not the obligation to monitor and edit all Content provided by users.
In addition, Content found on or through this Service are the property of RC4WD Inc. or used with permission. You may not distribute, modify, transmit, reuse, download, repost, copy, or use said Content, whether in whole or in part, for commercial purposes or for personal gain, without express advance written permission from us.
Accounts
When you create an account with us, you guarantee that you are above the age of 18, and that the information you provide us is accurate, complete, and current at all times. Inaccurate, incomplete, or obsolete information may result in the immediate termination of your account on the Service.
You are responsible for maintaining the confidentiality of your account and password, including but not limited to the restriction of access to your computer and/or account. You agree to accept responsibility for any and all activities or actions that occur under your account and/or password, whether your password is with our Service or a third-party service. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.
You may not use as a username the name of another person or entity or that is not lawfully available for use, a name or trademark that is subject to any rights of another person or entity other than you, without appropriate authorization. You may not use as a username any name that is offensive, vulgar or obscene.
We reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders at our sole discretion.
Copyright Policy
We respect the intellectual property rights of others. It is our policy to respond to any claim that Content posted on the Service infringes on the copyright or other intellectual property rights ("Infringement") of any person or entity.
If you are a copyright owner, or authorized on behalf of one, and you believe that the copyrighted work has been copied in a way that constitutes copyright infringement, please submit your claim via email to [email protected], with the subject line: "Copyright Infringement" and include in your claim a detailed description of the alleged Infringement as detailed below, under "DMCA Notice and Procedure for Copyright Infringement Claims"
You may be held accountable for damages (including costs and attorneys' fees) for misrepresentation or bad-faith claims on the infringement of any Content found on and/or through the Service on your copyright.
DMCA Notice and Procedure for Copyright Infringement Claims
You may submit a notification pursuant to the Digital Millennium Copyright Act (DMCA) by providing our Copyright Agent with the following information in writing (see 17 U.S.C 512(c)(3) for further detail):
an electronic or physical signature of the person authorized to act on behalf of the owner of the copyright's interest
a description of the copyrighted work that you claim has been infringed, including the URL (i.e., web page address) of the location where the copyrighted work exists or a copy of the copyrighted work
identification of the URL or other specific location on the Service where the material that you claim is infringing is located
your address, telephone number, and email address
a statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law
a statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owner's behalf.
You can contact our Copyright Agent via email at [email protected]
an electronic or physical signature of the person authorized to act on behalf of the owner of the copyright's interest
a description of the copyrighted work that you claim has been infringed, including the URL (i.e., web page address) of the location where the copyrighted work exists or a copy of the copyrighted work
identification of the URL or other specific location on the Service where the material that you claim is infringing is located
your address, telephone number, and email address
a statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law
a statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owner's behalf.