Terms and Conditions

Terms and Conditions

Copyright and Trademark Notice
Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of RC4WD. Copyright © 2014, ALL RIGHTS RESERVED. You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without our prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.

Gift Certificates
Redeeming Gift Certificates:

  • Your Gift Certificate can be used solely to pay for items sold on www.store.rc4wd.com, including shipping fees. In order to redeem the value associated with your Gift Certificate, you will be required to provide your Gift Certificate code during the checkout process.
  • You cannot redeem this Gift Certificate at any other merchant or for cash.
  • Any unused value will remain on your Gift Certificate until spent.
  • If the amount of your order exceeds the value remaining on the Gift Certificate, you will be required to pay for the balance using one of the other payment options accepted.
  • You may not use more than one Gift Certificate at a time.

Returns / Expiration of Gift Certificates / No Fees:

  • No fees will be charged in connection with your Gift Certificate.
  • Refunds are not allowed on Gift Certificates.
  • Expiration: Gift Certificates purchased on www.store.rc4wd.com do not expire and no fees apply, unless otherwise stated. Gift Certificates awarded to participants at RC4WD sponsored event(s), giveaway(s) and/or promotion(s) have an expiration date of 60 days. Please note this is subject to change without notice.

 Sending/Receiving Gift Certificates:

  • Email Delivery: RC4WD will not send out a physical Gift Certificate. Instead, a special code will be generated. Please check the Gift Certificate product page for information on how to receive a soft copy of the Gift Certificate.

Customer Service:

  • Please contact us at support@rc4wd.com with title ‘Gift Certificates’ if you have any questions or issues in connection with your Gift Certificate(s).

Credit Cards
We accept the following credit cards: Visa, MasterCard, Discover, and American Express. There is no surcharge for using your credit card to make purchases. Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number your credit card bank has on file for you). Incorrect information will cause a delay in processing your order. Your credit card will be billed before shipment of your order.

Links
This site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that RC4WD is not responsible for the operation of or content located on or through any such site.

Money Orders, Cashier’s Checks, Company Checks & Personal Checks
We accept money orders, cashier’s checks, personal checks, and company checks in U.S. Dollars only. Orders are processed within 3-5 business days of receipt of a money order or cashier’s check. For personal and company checks, please allow up to 10-15 banking days after receipt for clearance of funds before the order is processed. We cannot guarantee the availability of a product by the time funds clear or payment is received. We will charge a $50 fee on all returned checks.

Multiple Product Orders
For a multiple product order, we will make every attempt to ship all products contained in the order at the same time. Products that are unavailable at the time of shipping will be shipped as they become available, unless you inform us otherwise. You will only be charged for shipping at the rate quoted to you on your purchase receipt.

Order Acceptance Policy
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. RC4WD reserves the right at any time after receipt of your order to accept or decline your order for any reason or to supply less than the quantity you ordered of any item.

Other Conditions
These Conditions will supersede any terms and/or conditions you include with any purchase order, regardless of whether RC4WD signs them or not. We reserve the right to make changes to this site and these Conditions at any time.

Preorders

  • Changes/updates can not be made on pre-orders. If you'd like, you may cancel your pre-order, however we can not guaranteed that the product will still be available.
  • All pre-orders must be prepaid to secure your pre-order item(s).
  • Pre-order supplies are limited. First come, first served. No back orders or rain checks allowed on pre-order products.
  • Shipping on pre-orders will vary based on shipping method selected - RC4WD will not be responsible for delays caused by carrier.
  • All pre-orders will be shipped separately. Other products will not be shipped with pre-orders.
  • Please contact us at support@rc4wd.com with title ‘Pre-orders’ if you have any questions or issues in connection with your pre-order(s).

Privacy on Other Web Sites

We will ship your product as it becomes available. Usually, products ship the next day if ordered by 5:00PM , or by the following business day if your order is received after this time and for orders received on Saturday, Sunday or any major holiday. However, there may be times when the product you have ordered is out-of-stock which will delay fulfilling your order. We will try to keep you informed of any products that you have ordered that are out-of-stock and unavailable for immediate shipment. You may cancel your order at any time prior to shipping.

Privacy
We keep your personal information private and secure. When you make a purchase from our site, you provide your name, email address, credit card information, address, phone number, and a password. We use this information to process your orders, to keep you updated on your orders and to personalize your shopping experience. Our secure servers protect your information using advanced encryption techniques and firewall technology. To keep you informed about our latest offers, we may notify you of current promotions, specials and new additions to the RC4WD site. You may unsubscribe from our newsletters by following the unsubscribe instructions in any email you receive from us. When entering any of our contests or prize drawings, you provide your name, email address and mailing address. If you win, we will send the prize to the address entered and notify you by email. When you enter a contest or drawing you are also included in our newsletter list to receive notice of promotions, specials and new additions to the RC4WD site. You may unsubscribe from this news list by following the unsubscribe instructions in any email received. We use "cookies" to keep track of your current shopping session to personalize your experience and so that you may retrieve your shopping cart at any time.

Privacy on Other Web Sites
Other sites accessible through our site have their own privacy policies and data collection practices. Please consult each site's privacy policy. Our Store is not responsible for the actions of third parties.

Returns
We will gladly accept the return of products that are defective due to defects in manufacturing and/or workmanship for 30 days from the date of purchase. Fulfillment mistakes that we make resulting in the shipment of incorrect product to you will also be accepted for return 30 days from the date of purchase.

Shipping Policy
Shipping Time -- Most orders received before 5:00PM will ship the next business day, provided the product ordered is in stock. Most orders received after 5:00 PM will ship the following business day. Orders are not processed or shipped on Saturday or Sunday or Holidays. We cannot guarantee when an order will arrive. Consider any shipping or transit time offered to you by RC4WD or other parties only as an estimate. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability. We offer several shipping methods. Understand each company has there own tracking system and we are not responsible for what the tracking information says. We can not call these companies and change your shipping method once the order is shipped.

Taxes
Our Store shall automatically charge and withhold the applicable sales tax for orders to be delivered to addresses within the same state. For orders shipped to other states, you are solely responsible for all sales taxes or other taxes.

Typographical Errors
In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, RC4WD shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. RC4WD shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, RC4WD shall immediately issue a credit to your credit card account in the amount of the incorrect price.

Other

RC4WD Inc. does not accept ideas, concepts or techniques for new services or products through our Website and/or social media outlets (through the use of comments, responses, etc.).  If content is received, you acknowledge that the content (a) will not be considered confidential or proprietary, (b) RC4WD Inc. and its affiliates are under no obligation to keep such information confidential and (c) RC4WD Inc. will have an unrestricted, irrevocable, world-wide, royalty-free right to use, communicate, reproduce, publish, display, sell, distribute and exploit such received content in any manner choose.