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Home > Shipping & Return
 

Our 30-Day return policy gives you plenty of time to consider your purchase. You may contact us for instructions to return any item in its original condition within 30 days of the date of shipment for a refund or exchange. It's that simple. Some items will be charged a 15% restocking fee.

Once we receive your returned item and it is accepted, your refund or new item will be processed. Upon receiving your return, the item will be reviewed by our Quality Assurance department. Please note that items showing signs of wear or those that have been altered, or damaged in any way cannot be accepted for return. Returns with no RC4WD return code, and packages that are improperly packaged for return will be refused receipt.

You should expect to receive your refund within four weeks returning your item. However, in many cases you will receive a refund quicker. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank or PayPal to process our refund request (5 to 10 business days).

If you need to return an item, simply send us an e-mail and include the item number(s), your original order number, and reason for the return. We will send you the details on how to return the items at that time. We'll notify you via e-mail of your refund once we've received and processed the returned item(s).

 

Shipping


We can ship to virtually any address in the world. Note that there are restrictions on some products; some products cannot be shipped to international destinations. There may be some countries that we will require a different form of payment. If you see an issue, please send us an e-mail and we will be glad to talk with you about these details.

Please create an account and add any items to your cart to get the shipping prices and options.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping option you choose. Please also be aware that many items on the website have their own certain shipping information. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page. Your order can take anywhere from 1-8 days to ship from our warehouse. Shipping times vary upon location and shipping provider.



Please also note that when you receive a shipping notice from us with a DHL/UPS/USPS/Fed Ex tracking number, it could take several days for these companies to update their tracking information. In the case of USPS, their system sometimes only shows that an item has been received and the next update is after the item has been delivered.



When choosing airmail for your shipping option, this does not come with a tracking number. This option has a shipment number, but it is not a live tracking number. Airmail delivery times can vary by destination. Please allow 3-8 weeks for your goods to arrive. We are not held responsible for lost airmail shipments. We encourage all customers to use EMS/UPS/DHL as their shipping option.



Product & Shipment fees do not include custom/tax fee. Each country has its own custom clearance fee/tax and procedures to be carried out by the receiver once the product arrives at your country. Please contact your country's customs for accurate knowledge regarding this matter.

 

Inventory

We try our best update our inventory daily. Once a product is sold out, it will not be available for purchase. Some larger items such as complete truck, might take 3-7 business days to process and ship.

If you placed an order and some items are back ordered, we will ship as soon as we can. Back ordered items will be shipped via regular airmail.

 

Warranty

RC4WD non-electrical products are warranted to be free of defects in materials and workmanship when new. Our limited warranty does not cover damages due to normal wear and tear; user error of assembly or installation; user modifications; user's failure to perform routine maintenance, addition of aftermarket parts or option parts. This warranty lasts for 30 days after arrival for original purchaser. In the event of a defect under this warranty, RC4WD will, at our discretion, replace the product, provided that our inspection indicates that an original defect exists. RC4WD reserves the right to replace any product which is no longer available with a product of comparable value and function. If RC4WD determines the repair is not covered under warranty guidelines, we will contact you to discuss your options.

RC4WD warranties its electronics for 30 days from date of arrival. This covers all electrical items except items that are already noted on the individual product page.

If you have a question about out warranty, please send us an e-mail and we will gladly talk with you about it.

 

Other Manufacturer Products Warranty

RC4WD sells products from many manufacturers. These items all have their own warranty and are not warrantied by RC4WD in any way. You will need to contact the manufacturer of those product to discuss the options about any warranty on their items. You may need a copy of your invoice which is available online through your account.